Pk oke's Privacy Policy

1. Introduction

Welcome to pk oke. This Privacy Policy ("Policy") explains how pk oke collects, uses, stores, and protects your personal data. By using the pk oke website and services, you agree to this Privacy Policy.

Pk oke is a trusted platform for gaming enthusiasts in Bangladesh. We believe privacy is a fundamental right. That is why pk oke is always transparent about what data is collected, why, and how.

This policy may be updated from time to time. The date of the latest revision is shown at the top of the page. If you have an account with pk oke, you will be notified by email of any significant changes.

2. What Information We Collect

Pk oke collects information in several ways. Full details are outlined below:

Information collected directly from you:

• At registration — name, email, phone number, date of birth
• During identity verification — national ID or passport details
• At payment — transaction details (card or mobile banking numbers are not stored by pk oke)
• Support contact time — subject matter discussed

Automatically collected information:

• IP Address & Device Information
• Browser type and version
• Time spent on the site and pages visited
• Gaming Activity & Transaction History
• Information from Cookies and Similar Technologies

The table below provides a detailed breakdown of the data collected:

3. How We Use Your Information

Pk oke uses your information for the following purposes:

• Service Delivery: Managing accounts, processing payments, and ensuring gaming services run smoothly.
• Security: Detecting and preventing fraud and keeping accounts secure.
• Legal Compliance: Fulfilling KYC, AML, and other legal compliance obligations.
• Contact: Important updates, transaction confirmations, and support.
• Service Improvement: Analyzing and improving the user experience.
• Responsible Gaming: Monitoring gaming behavior to identify patterns that may indicate risk.
• Promotions: Sending you relevant offers and bonuses with your consent.

4. Information Sharing & Disclosure

Pk oke does not sell or rent your personal data. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors, IT service providers, and cloud storage providers — all bound by strict confidentiality agreements.
• Legal Authorities: Where legally required to do so under a court order or government investigation.
• Fraud Prevention: Limited data shared with industry-wide fraud prevention networks.
• Business Transfers: In the event of a change in ownership of pk oke — members will be informed in advance.

Whenever information is shared with third parties, pk oke ensures they adhere to the same standard of privacy protection. This is an essential part of pk oke's privacy policy.

5. Data Security Measures

Pk oke employs multiple layers of technical and administrative safeguards to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: Advanced firewall and intrusion detection systems are active around the clock.
• Access Controls: Only authorized personnel may access information on a need-to-know basis.
• Regular Audits: Security audits and penetration testing conducted by third parties.
• Two-Factor Authentication: Additional verification for sensitive account activities.

Please keep in mind — no method of transmission over the internet is 100% secure. You are also responsible for keeping your password and login credentials safe. pk oke will never ask for your password.

6. Cookie Policy

Pk oke uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser.

Pk oke uses the following types of cookies:

• Essential Cookies: Essential for the site to function properly — login sessions, security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: For analyzing and improving site usage — fully anonymized.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some pk oke services to not function properly.

7. Your Rights

Under pk oke's Privacy Policy, you have the following rights:

To exercise these rights, contact the pk oke support team. pk oke aims to respond within 30 days.

8. Data Retention Period

Pk oke does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: Duration of active account + 5 years after closure.
• Transaction Records: 7 years, as required by financial regulatory law.
• Communication Logs: 2 years after the issue is resolved.
• Cookie Data: Generally 30 days to 2 years.

Even after account closure, certain data may be retained for a specified period due to legal obligations. Once that period expires, the data is securely deleted or anonymized.

9. Protection of Minors

Pk oke is intended for users aged 18 and above only. pk oke does not knowingly collect personal data from anyone under 18.

If it is found that a minor has registered on pk oke, the account will be immediately closed and any collected data will be deleted.

10. Changes to the Privacy Policy

Pk oke may update this Privacy Policy from time to time — due to changes in law, service improvements, or security reasons. Depending on the nature of the change, pk oke will notify members in the following ways:

• Major changes — notification sent to your registered email.
• General updates — published on this page with a revised date.

Continuing to use pk oke after an update takes effect constitutes acceptance of the revised Policy. We recommend checking this page regularly.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact the pk oke support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours